Interoperability innovation in action

Click on the links below to access real-world examples of interoperability projects from across the nation and around the globe.


SOA: Don’t Start From Scratch
By Rick Friedman, CMS/US DHHS
By leveraging Medicaid’s flexible IT architecture, the U.S. Substance Abuse and Mental Health Services Agency discovered ways to share data across boundaries, setting an example for other behavioral health agencies.


Nonprofit Improves Services to California Families With Collaboration Software
Aspiranet operates 35 core programs that deliver services to more than 10,000 California children and families a year. Accomplishing this mission requires caring, skillful caseworkers and integrated information technology. To remain effective, Aspiranet deployed Windows® Sharepoint® Services, helping to improve collaboration among caseworkers and enhance the services the organization delivers to communities.

Camellia Project Update: Alabama’s HH S Departments Knock Down Silos
By Cathy R. Crabtree, Associate Commissioner, Alabama Department of Mental Health and Mental Retardation
An interoperability program involving five state agencies and numerous community partners is under way in the Yellowhammer state, eliminating barriers to eligibility and improving client access to services.

KY-Child: A Star Is Born
By Kathy Frye, CIO/Deputy Executive Director, Kentucky Cabinet for Health and Family Services
Kentucky’s innovative system streamlines reporting and sharing of birth records and newborn health data.

New Jersey’s One EASE E-Link: Harder Than It Seemed
By William G. Kowalski
The Garden State’s network of coordinated social, health and employment services proved impossible to sustain. Here are 14 interoperability obstacles to avoid.


Mecklenburg County Takes an Automation Journey
By Richard W. Jacobsen, Jr., Mecklenburg County Executive in Residence, University of North Carolina at Charlotte Institute for Social Capital
Quality employee and customer experiences as well as smooth business operations are core to this North Carolina County’s new Integrated Social Services System.

Allegheny County DHS: Extreme Makeover
After a tragic system failure, a Pennsylvania Department of Human Services decided a nip-tuck wouldn’t do. More than a decade later, the dramatic transformation to a fully integrated cross-agency system is complete, with organizational, technological and cultural lessons learned for all.


Child Welfare Technology Research Project
Research was conducted to identify key technology issues and opportunities within child welfare for AECF and the industry as a whole, on a strategic and tactical level.

Re-engineering America’s Social Safety Net: The Person-Centric Initiative
By Cindy Wright, Thomas Wright Partners
America’s social safety net is flawed in its construction. It needs fundamental re-engineering to support each individual in reaching self-defined life goals.

In Denmark, Walls of Government Tumble Down
A Lego-like IT architecture based on data-sharing and standards helps transform a traditional, turf-based public system into a cost-effective, customer-first model.

Medical Informatics Website Tracks IT Failures
20/20 hindsight illuminates what not to do when you’re implementing large IT projects.

Time After Time
by Sid Gardner
Collaboration is the managerial and leadership challenge of the 21st Century. Not only in health and human services, but in all the important public tasks – foreign policy, national security, law enforcement, fighting the diseases that cripple and destroy us – the paramount human task is putting disconnected pieces of programs and remedies together so they help people better than if they remained fragmented.