Develop a deeper understanding of interoperability challenges and opportunities

Click on the links below to access an abundance of materials categorized by the three domains of change in human services: policy, structure and practice.


Human Services 2.0 at the Administration for Children & Family Services
By David Hansell, Acting Assistant Secretary, ACF
Driving federal and state partnerships to enhance system interoperability.

Child Abuse and Substance Abuse: Addressing the Critical Overlap
By Sid Gardner, President, Children and Family Futures
Inter-agency data and collaboration are crucial to identifying and controlling the pattern of referral, deferral and blame.

Child Welfare Needs a New Business Model
By Congressman Jim Cooper
It’s time to revamp the flawed architecture that has failed our at-risk children and families.

Extending Innovation
By Christine James-Brown
The time is ripe to refocus national priorities, says the Child Welfare League, and ensure that every child thrives in a safe, loving and stable environment.

HHS Interoperability: Forging Opportunity From Challenge
By Tracy L. Wareing and Robert Ek
The economic recession could be the impetus we’ve needed to drive program integration forward.

Market Research Dispels 5 Foster Care Myths
By Daniel Stein
Consumer studies on child welfare consistently debunk false notions about foster parenting and promote action for better outcomes.

Marketing the Foster Care Adoption Message
By Rita L. Soronen
To be agents of change in the lives of children, who through no fault of their own are left without a family, we must do more than say, “Consider adoption.”


What We Don’t Know Harms Children
By Richard J. Gelles, PhD
System change on behalf of society’s most vulnerable children relies not on more workers or more training but on more timely and accurate information.

Improving Health, Human Services and Education Outcomes and Reducing Poverty
By William O’Leary and Elizabeth Mason
Care and benefits coordination. A connected HHS delivery system.

HHS at a Crossroads
By Rick Friedman
As new federal laws change the healthcare paradigm, states and localities face tough decisions about human services interoperability. Which way will they turn, and what will serve their clients best?

Update: The National Interoperability Community of Practice
By Stewards of Change
In 2010, Stewards of Change led creation of an online community for HHS practitioners to share real-world experience and advance interoperability for consumer benefit. Now, NICOP is in full swing, and new members are invited to join the conversation.

Lessons From the Private Sector
By Nicole Gardner and Edward Blatt, Ph.D.
Government social services organizations have a lot to learn from big business about becoming smarter.

Alaska Native and American Indian Interoperability in Action
By Lisa Rieger
Cook Inlet Tribal Council relies on the 477 program to ensure the best possible benefits for those seeking education and employment in the Anchorage area. Challenges abound, but the potential for success is infinite.

From Urgency to Innovation
By William D. O’Leary, Executive Director, Microsoft & David Meyers, Sr. Architect, Microsoft
Improving access, outcomes and efficiencies through connected health and human services.

Megacommunities to Solve Thorny Problems
Today’s problems often feel particularly complex. Often, they’re simply too large for any one authority, group or sector to solve.

Real-Time Data Enhances Human Service Delivery
By Marty Elisco, Motorola, Inc.
Mobile computing through handheld devices holds promise for improving the quality of family services, caseworker productivity and on-the-job satisfaction.


Child Welfare: Taking a Tech Lesson From the Aviation Industry
By Eileen Mayers Pasztor, DSW
Government and business must unite to develop interoperable systems and standards for children’s safety, just as they did for air passenger safety. Advocacy to secure political leadership and public will is key.

Linking Education and Social Services Data to Improve Child Welfare
By Elizabeth M Laird, Data Quality Campaign
Cross-agency, data-based decision-making benefits children and is currently within our reach.

Roadmap to Change
By Stephanie Gluckman with Ashley Phelps
The Children’s Partnership proposes an electronic information exchange to improve the lives of children in foster care in California.

In Scotland, a New Info-Sharing Program Improves Children’s Services
By Peter Clark
The West Lothian Council’s award-winning C-me project enables secure electronic data sharing among children’s services in the Edinburgh area.

Rethinking Delivery of Health and Human Services
By Matt Schubert
As technology evolves, human service agencies can link good intentions with measured outcomes, to accomplish more with less for their clients. Programs in Massachusetts, California and Connecticut are prime examples.

Empire State Aims to Make Interoperability Vision a Reality
By Dr. Daniel Chan, Brian Y. Scott and William E. Travis, Jr.
To transform human services into a well-run business with satisfied customers, New York looks to Colorado as a model.

HHS-Connect: Big Apple, Big Changes
By Isidore Sobkowski
New York City transforms its health and human service programs with a cross-agency data management system and other state-of-the-art technology.

Refocusing on Outcomes
By Martin Duggan
When it comes to the long-term impact of HHS policy and program delivery on individuals, families and society as a whole, it’s time for a reality check.

Microtargetting: Streamlining the Search for Potential Foster Parents
Using business intelligence technology to gather and analyze data about consumer concerns and media preferences, marketers can fine-tune their efforts to reach prospective child welfare participants.

The Collective Parenting of Our Most Vulnerable Children
By Miriam Aroni Krinsky
California and other states are developing programs to ensure that at-risk youngsters get the collaborative care required for immediate and long-term success.