Human Services 2.0: InterOptimability
Implementing InterOptimability: From Theory to Practice


The fourth annual conference highlighted agencies that had launched or were planning interoperability initiatives. Conference participants learned about realworld successes and challenges, as leaders from myriad industries presented examples to challenge conventional thinking about the large-scale impact of interoperability on human services
In discussions and ideation sessions, participants shared their own experiences, applied principles to their own jurisdictions and expanded their networks of like-minded colleagues. Working with a graphics facilitator, they also created the InterOptimability Driver Roadmap, which builds off the original Change Vision Landscape to depict core drivers and processes needed to achieve interoperability. Using examples from child welfare, a panel of national public- and private-sector experts shared insights into ways that research-based marketing and communications programs can be used to drive change.