Check out our customizable workshops

Learn strategies and skills for taking promising practices to scale with this series of interrelated workshops, which we customize to meet your agency’s operational and consumer-centric goals.


Introduction to Human Services 2.0 - InterOptimability Planning and Implementation

WHILE IMPROVED COORDINATION and integration of human services across multiple agencies will improve the outcomes for the individuals and families served, leaders face a variety of barriers in their quest for interoperability. These challenges include disparate funding streams, leadership and management tensions, different accountability measures, and lack of information about the most effective models to guide the process of change. For agencies interested in how they can move toward InterOptimability, Stewards of Change provides extensive consulting on the planning and implementation of interoperable systems, from the implications of technology and strategic planning to the impact on leadership and the workforce.

Creating a Data-Driven Culture

THE ABILITY TO EFFECTIVELY INCORPORATE quantitative methods into decision making is a key responsibility of management and leadership. Increased compliance requirements and performance management expectations demand that leaders can quickly and accurately assess situations, evaluate options, make decisions, and track and measure results. Quality data along with decision support tools reduces subjectivity and guesswork and provides a foundation for building and replicating results-oriented programs.

Participants in this workshop learn about the best tools and approaches to collect, analyze and use data at every level and function within their organizations. This session also encompasses applications adapted from Total Quality Management, including statistical-based process control, Six Sigma and Lean Process reengineering tools. In addition, We introduce participants to leading-edge software, emerging technologies and programs that assist with information collection, analysis, interpretation and reporting. They also study the correlation of individual performance metrics to overarching organizational performance goals. We explore examples of performance-based contracting, including how to use incentives to help public and private agencies improve outcomes.

Building Organizational Leadership and a High-Functioning Workforce

THIS SESSION EXPLORES STRATEGIES to help human service leaders create consistent, sustained and measurable standards of practice. Beginning with a deep exploration of values-based leadership, participants learn how organizational meaning and context can drive change in the workplace. Focus areas include building organizational capacity to evaluate and improve standards of practice by improving recruiting, training and retaining of social workers; leveraging best practices from private industry and other human services to improve process outcomes (workload, bureaucracy, paper work, technology, etc.); and upgrading succession strategies. This workshop provides leadership teams an exceptional opportunity to discuss, assess and develop their shared organizational visions.

Information Technology Literacy Workshop

TODAY’S HUMAN SERVICE LEADERS must be able to help guide decisions concerning information technology for their organizations. With technology investments consuming significant portions of the annual budget, it is imperative that directors, managers and developers are in alignment in their efforts to best plan and use technology to meet the needs of all constituencies. Too often, however, human service leaders do not have the necessary familiarity or technical background to integrate their clinical and operational expertise into IT projects.

The IT Literacy Workshop provides a forum to learn about fundamental IT concepts, current technologies, interoperable solutions, mobile technologies, analytic tools and other emerging trends. Ultimately, this knowledge will enable organizations to create a long-term technology vision that leverages legacy systems and creates a strategic, quantitative business model that drives the effective use of technology.

Introduction to Interoperability

IN A CONSUMER-CENTRIC HUMAN SERVICE MODEL, service silos disappear and shared information becomes key to improving services and outcomes. Families and individuals are no longer served by multiple caseworkers for each service. In this workshop, human service leaders learn how technology paired with a strong business model can be transformative. The session defines key IT strategies to bridge current legacy systems, address privacy issues, identify and track common clients in multiple systems, create new assessment tools and perform integrated services.

Branding, Marketing and Communications

THIS WORKSHOP FOCUSES ON BUILDING practical and theoretical knowledge about marketing and its current applications within the human service arena. Participants will learn about marketing fundamentals including strategic planning, market analysis, segmentation and targeting, branding, concept positioning, consumer research, targeted promotion, media and advertising.

A key focus of this session is the role of marketing research to establish an information baseline to assess current awareness and attitudes and measure program effectiveness. Particular attention is paid to the application of supply chain models and tools to measure and improve performance of recruitment and retention programs. Real-world case studies from prior recruitment and retention programs are used to reinforce technical learning. Additional emphasis is placed on marketing designed to attract and retain a quality workforce, position issues effectively to policy makers, and maximize marketing and communications investments.

Long-Term Technology Visioning and Planning

THIS WORKSHOP IS DEDICATED to translating the complexities of the constantly changing technology climate into practical options and strategies. Based on hands-on experience, research and cutting-edge technology applications, the session guides participants in evaluating and implementing transformative solutions for their organizations – from strategic technology planning at the state, county or city level to weighing technological investments for frontline human service workers. It also showcases new ways to work collaboratively with other human service agencies to create and optimize interoperable systems, improving the efficiency of multiple systems as well as child and family outcomes.