HUMAN SERVICES 2.0 + INTEROPTIMABILITY
We use a variety of innovative approaches, models, tools and methodologies to stimulate thinking, ignite creativity and uncover insights – all with the objective of developing customized solutions to help our clients achieve their strategic and tactical goals.
Drawing on decades of experience working with government, industry and nonprofit organizations, we engage clients in interactive sessions – seminars, symposia or other specially tailored activities – designed to encourage engagement and ideation. We enable individuals and teams to “think visually” with proven techniques such as design thinking, graphic illustration, and creating customized scenarios and personas that focus on improving person-centered care and system-wide change. As appropriate, we also use extensive data analysis, consumer-research and environmental scans to more-fully understand the client’s market and customer needs. Finally, we apply a structured analytical methodology to create strategic action plans that can be readily implemented, monitored, measured and updated (as needed).
INTEROPTIMABILITY AND THE HUMAN
SERVICES VALUE CURVE
A major reason our work has been so successful and influential is that it is guided by two evidence- and experience-informed, results-driven models: The Stewards of Change Human Services 2.0 Theory of Change, a conceptual framework that enables clients to integrate and optimize their systems and service delivery; and InterOptimability, our unique methodology for helping clients map and actualize their goals.
In particular, InterOptimability enables organizations to customize and operationalize the Human Services Value Curve (see graphic on right), a framework for helping clients transform their operations and improve their outcomes. Also integral to our approach are the Stewards’ 10 Change Drivers (see below) and our maturity matrix; together, they provide a holistic view of relevant policy and practice, as well as the client’s structural and organizational competencies, to form the bedrock for successful interoperability initiatives.
Stewards of Change’s 10 InterOptimability Change Drivers include a range of organizational, operational and technological competencies – all originally derived from our study of successful interoperability initiatives across the country. Employing a variety of analytic and survey tools, our readiness assessment creates baseline measures for each driver. This information provides guidance for our clients to develop data-driven project plans, as well as to identify development and investment priorities. An additional benefit is that clients can then use their baselines to assess the progress of their interoperability-related projects over time.